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Your company
The company named in the deliverable.
Keep this field from the AI: its content is replaced before the AI provider receives it, then restored in your deliverable.
Deliverable
Its title, its author and its structure are yours: they steer what is written.
As it will appear on the deliverable.
Shown as the author of the deliverable; never filled in by the AI.
Agreement
Who commits to what, and for how long.
IT reveals its own questions.
A company, or a department for an internal agreement.
E.g. “36 months”.
Service
What is delivered.
Availability and performance
Stated as figures whenever possible.
E.g. 99.9: the downtime allowed is calculated from it.
Delivery or processing time, quality rate, capacity or volume, as you measure them.
Support and incidents
Who answers, how fast.
One row per entry, e.g. “P1; Service down for all users; 15 minutes; 4 hours”
Continuity and data
Where applicable.
Responsibilities and measurement
What each party does, and how it is measured.
Remedies and governance
When commitments are missed, and how the agreement evolves.
Functions on each side.
Anything the service should take into account.
What the AI provider receives
Your answers, to write this deliverable.
Replaced first, then put back in your deliverable: Email addresses, People's names, Company names.
